Terms of Service

Last updated: April 11, 2025

These Terms of Service ("Terms") are entered into between you ("Consumer", "Customer", "you", or "your") and Devvize Services ("Company", "we", "our", or "us"), the provider of the RentNexa car rental booking platform ("Service"). By using or accessing the Service, you agree to comply with and be bound by these Terms.

1. Definitions

  • Service: Refers to the RentNexa platform, including all features, functionalities, and user interfaces accessible at rentnexa.com.
  • Consumer or you: Refers to any individual or entity that accesses or uses the Service to book vehicle rentals.
  • Rental Provider: Refers to the car rental company that owns and operates the vehicles available for booking through RentNexa.
  • Booking: Refers to a reservation of a vehicle made through the RentNexa platform.
  • Content: Refers to any information, data, text, images, or other materials displayed on or through the Service.

2. Nature of Service

  • RentNexa serves as a booking platform that connects Consumers with Rental Providers. RentNexa is operated by Devvize Services, a company registered in the Commonwealth of Dominica.
  • When you book a vehicle through RentNexa, you enter into a direct rental agreement with the Rental Provider, not with RentNexa or Devvize Services. We facilitate the booking process but are not a party to the rental agreement between you and the Rental Provider.
  • All vehicles displayed on RentNexa are owned, maintained, and operated by the respective Rental Providers.

3. Account Creation and Eligibility

  • You may browse vehicle listings and complete bookings without creating an account. However, creating an account may provide access to additional features or benefits.
  • To create an account, you must provide accurate, complete, and up-to-date information. You agree to maintain the accuracy of this information.
  • You must be at least 21 years old to create an account and book vehicles through RentNexa, unless otherwise specified by the Rental Provider.
  • You may not create multiple accounts or transfer your account to any other person or entity.

4. Booking Process

  • Vehicle Information: We strive to ensure that all vehicle information displayed on RentNexa (including images, specifications, features, and availability) is accurate and up to date. However, errors may occasionally occur. The Rental Provider reserves the right to correct any errors in vehicle information or pricing.
  • Booking Confirmation: After you submit a booking request, you will receive an email confirmation once the Rental Provider approves your booking. Your booking is not confirmed until you receive this confirmation.
  • Payment: RentNexa may collect payment information at the time of booking, but the actual payment processing and collection are handled by the Rental Provider according to their payment policies.
  • Booking Modifications: Any modification to your booking must be made according to the policies of the specific Rental Provider. Some modifications may result in additional charges.

5. Rental Requirements and Policies

  • Driver's License and Age: You must possess a valid driver's license to rent a vehicle. Minimum age requirements vary by Rental Provider and vehicle type, typically starting at 21 years old.
  • Insurance: Insurance requirements are set by each Rental Provider. You may be required to purchase insurance coverage if you cannot provide proof of adequate personal coverage.
  • Security Deposit: Most Rental Providers require a security deposit, which will be detailed during the booking process.
  • Vehicle Return: Vehicles must be returned at the agreed time and location. Late returns may incur additional charges as specified by the Rental Provider.
  • Fuel Policy: Unless otherwise specified by the Rental Provider, vehicles should be returned with the same fuel level as at pickup. Failure to do so may result in additional refueling charges.
  • Prohibited Uses: Vehicles booked through RentNexa may not be used for:
    • Illegal activities
    • Off-road driving unless specifically permitted
    • Commercial purposes unless specifically authorized
    • Transportation of hazardous materials
    • Towing or pushing other vehicles
    • Racing or speed testing

6. Cancellations and Refunds

  • Cancellation policies are set by each Rental Provider and will be clearly displayed during the booking process.
  • Refunds for canceled bookings will be processed according to the Rental Provider's policy.
  • No-shows (failure to pick up the vehicle at the scheduled time without prior notification) may result in full charges with no refund, subject to the Rental Provider's policy.

7. Privacy and Data Protection

  • We collect and process your personal information in accordance with our Privacy Policy, available at www.rentnexa.com/privacy
  • By using RentNexa, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.
  • Your booking information will be shared with the relevant Rental Provider to facilitate your vehicle rental.
  • We process your data in accordance with applicable Caribbean data protection regulations, including the Data Protection Act of the Commonwealth of Dominica where applicable.

8. User Conduct and Responsibilities

  • You agree to use RentNexa only for lawful purposes and in accordance with these Terms.
  • You agree not to:
    • Use the Service in any way that violates any applicable law or regulation
    • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Service
    • Attempt to gain unauthorized access to the Service or related systems
    • Use any robot, spider, or other automatic device to access the Service
    • Introduce any viruses, trojans, worms, or other harmful material
    • Submit false or misleading information
  • You are responsible for providing accurate personal and payment information during the booking process.

9. Intellectual Property Rights

  • The Service, including all content, features, and functionality, is owned by Devvize Services and is protected by copyright, trademark, and other intellectual property laws.
  • You may not copy, modify, create derivative works, or reverse engineer any part of the Service without our express written permission.

10. Rating and Review System

  • After completing a rental, you may be invited to rate and review your experience with the Rental Provider.
  • All reviews must be honest, accurate, and based on personal experience. We reserve the right to remove reviews that contain inappropriate content, false information, or violate our review guidelines.
  • Rental Providers may also rate and review customers based on their rental experience.

11. Disclaimers and Limitations of Liability

  • As-Is Service: RentNexa is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the reliability, accuracy, or availability of the Service.
  • Vehicle Condition: While we require Rental Providers to maintain their vehicles in good condition, we do not inspect each vehicle before rental. Any issues with the vehicle should be addressed directly with the Rental Provider.
  • Rental Agreement: Your rental is governed by the terms of the rental agreement with the Rental Provider. We are not responsible for the actions or omissions of Rental Providers or for the terms of their rental agreements.
  • Limitation of Liability: To the maximum extent permitted by law, Devvize Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of RentNexa or any vehicle rented through the platform.
  • Our total liability to you for any claim arising from or relating to these Terms or your use of the Service shall not exceed the amount paid by you for the specific booking that is the subject of the claim.

12. Dispute Resolution

  • Any disputes related to your booking should first be addressed directly with the Rental Provider.
  • If the dispute cannot be resolved directly with the Rental Provider, you may contact our customer support team for assistance.
  • Any disputes or claims arising out of or relating to these Terms shall be resolved through binding arbitration in accordance with the rules of a recognized arbitration organization. The arbitration will take place in the Commonwealth of Dominica, or as otherwise agreed upon by both parties.

13. Force Majeure

  • Neither Devvize Services nor the Rental Provider shall be liable for any failure to perform due to causes beyond reasonable control, including but not limited to acts of God, natural disasters (including hurricanes, earthquakes, floods), war, terrorism, riots, embargoes, acts of civil or military authorities, fire, power outages, or internet service provider failures. This provision is particularly relevant given the susceptibility of the Caribbean region to natural disasters.

14. Modifications to the Terms of Service

  • We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the RentNexa website.
  • Your continued use of RentNexa after changes are posted constitutes your acceptance of the updated Terms.
  • We will notify registered users of material changes to these Terms via email.

15. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Dominica, without regard to its conflict of law provisions.
  • If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

16. Termination

  • We reserve the right to terminate or suspend your account and access to RentNexa at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.
  • Upon termination, your right to use the Service will immediately cease.

17. Consumer Rights and Local Regulations

  • Nothing in these Terms is intended to affect your rights as a consumer under applicable consumer protection laws in your jurisdiction.
  • You acknowledge that vehicle rental regulations vary across Caribbean jurisdictions, and additional regional requirements may apply depending on the location of the Rental Provider.

18. Entire Agreement

  • These Terms constitute the entire agreement between you and Devvize Services regarding the RentNexa service and supersede all prior agreements and understandings, whether written or oral.

By using RentNexa, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.